Your users make queries through a chatbot on your website or on Whatsapp, these are processed by Natural Language Understanding software to understand and classify what the user wants
‍
The specific information necessary to respond is collected from a bespoke Knowledge Base we build with you.                           This information is transmitted with the query for processing to an AI model such as GPT, Gemini, Grok or Claude;                 these models are trained with public data

In most interactions your customer won't notice a difference, they won't notice that they are not dealing with a human,             but you can easily pass the conversation on to a person if you so wish